How-to guide5 min
How to Adjust Track Tension on a RIPPA Excavator
Loose tracks throw; tight tracks wear rollers and rob power. Here's how to measure sag, add or release grease at the tension cylinder, and how often to check.
Read more →Niagara Equipment SupplyRIPPA Service Centre
You run it. We back it. Certified RIPPA technicians, warranty claims handled for you, genuine parts shipped across Canada and free owner training. For every RIPPA owner in Ontario, whether you bought from us or not.
Machine down? Call 289-271-6947 and ask for the Service Centre.
- Warranty, handledWe diagnose, file the claim with RIPPA and fit the parts. You get one call and a fixed machine.
- Certified repairsFactory-trained technicians who work on RIPPA every day, in our shop or at your site.
- Genuine parts, Canada-wideFilters, tracks, hoses and wear parts by serial number. Stocked items ship same or next day.
- Owner trainingDelivery walk-through, first-service check-in, and free guides and videos for every model.
Our commitment
The best in the business at RIPPA. That is the whole job.
Most dealers sell machines and have a shop out back. We built the Service Centre first, because the machine is only as good as the support behind it.
Any RIPPA owner, any dealer
Bought your machine elsewhere, online or used? You get the same technicians, the same parts access and the same warranty support as our own customers.
Warranty without the runaround
We diagnose, document and file the claim with RIPPA, order the parts and complete the repair. You make one call.
Factory-trained, RIPPA every day
Our technicians are certified on the full RIPPA lineup and work on these machines daily. That is why we find things faster.
Genuine parts, straight answers
Genuine RIPPA and OEM engine parts matched to your serial number. Stocked items ship the same or next business day, anywhere in Canada.
Records you can sell on
Every service is logged against your serial number. When you upgrade, the next buyer sees a documented machine.
We teach what we know
The procedures our technicians follow become guides and videos. If you would rather do it yourself, we help you do it right.
Support built around how you work
A first machine on an acreage and a fleet on a job site need different things from a dealer. We set the Service Centre up for both.
First machine
Never owned an excavator or skid steer? Your delivery includes a hands-on walk-through, and we check in at your first service so nothing gets missed.
Homesteads & acreages
Seasonal service plans, winter storage prep, and guides for the jobs you'll do once a year and want to get right.
Farms
Fast parts, field service at the farm, and oil and filter programs so downtime never lands in the middle of a season.
Landscaping companies
Priority scheduling in spring, loaner attachments when yours is in for repair, and maintenance records for every machine in the fleet.
Construction
Same-week diagnostics, hydraulic and undercarriage repairs done right the first time, and documented service for resale value.
Hobbyists & weekend operators
Honest advice on what to fix yourself and what to bring in, plus every video and guide we publish, free.
RIPPA warranty
Warranty claims, handled start to finish
A warranty is only as good as the dealer who stands behind it. As an authorized RIPPA Service Centre we diagnose the fault, file the claim, source the parts and complete the repair. You never chase a manufacturer, and you never pay for a covered repair.
- Covers RIPPA machines sold by any dealer, including online purchases
- Claim preparation and RIPPA correspondence done by our technicians
- Genuine parts, repairs logged against your serial number
- Extended coverage and protection plans available on new machines
- 1
Tell us what happened
Model, serial number, hours and a photo or short video. Call, use the form below, or stop in.
- 2
We diagnose and document
In the shop or on site. We confirm the cause and whether it falls under RIPPA warranty.
- 3
We file the claim
Our technicians prepare and submit the claim to RIPPA and order the parts. No paperwork on your side.
- 4
We fix it and log it
Repair completed with genuine parts, recorded against your serial number, machine returned ready to work.
Owner support
Find help for your machine
Guides, videos, service intervals, parts and oils, sorted by model. Pick your machine to start.
What the Service Centre does
In-shop and mobile service for RIPPA excavators, skid steers, loaders, backhoe loaders and track dumpers. Other compact brands by arrangement.
Delivery inspection & owner start-up
Every machine we deliver is inspected, fluids checked, relief pressures verified, controls set to your pattern and attachments fitted. Then we walk you through it.
Scheduled maintenance
25-hour first service, then 250 / 500 / 1,000-hour services with genuine filters and the right Chevron oils, logged for your warranty file.
Diagnostics & repairs
Hydraulic leaks, pump and valve issues, electrical faults, track and undercarriage, engine work on Kubota, Yanmar and Briggs & Stratton.
Field service
Mobile technician for on-site repairs, seasonal services and attachment installs across Niagara and the Golden Horseshoe.
Winterization & storage
Cold-weather hydraulic oil, coolant checks, block-heater installs, battery care and spring recommissioning.
Warranty & recall work
Authorized warranty repairs and any RIPPA service campaigns or updates that apply to your serial number, completed in our shop.
Genuine RIPPA parts, shipped across Canada
Send us your model and serial number and we'll confirm the exact part. Stocked filters, tracks, teeth, hoses and couplers ship from Thorold; everything else is ordered direct from RIPPA with tracking. US owners: we can quote parts and shipping, or point you to the right source if it's faster.
- Filters and service kits for every current model
- Canada-wide shipping, tracked
- Help sourcing parts for US and international owners
- Fleet parts sourcing for shops and contractors running mixed brands
Filters & service kits
Engine, hydraulic, fuel and air filters bundled by model and hour interval.
Undercarriage
Rubber tracks, rollers, idlers, sprockets and track-tension components.
Hydraulics
Hoses, quick couplers, o-rings, cylinders, seals, pumps and valve sections.
Wear parts
Bucket teeth, cutting edges, pins, bushings and dozer blade edges.
Electrical & controls
Switches, sensors, displays, joysticks, pilot lines and safety locks.
Attachments & couplers
Thumbs, buckets, augers and quick-coupler kits sized to your model.
Owner training
Learn it from the people who fix it
Delivery walk-throughs, a first-service check-in, and the same procedures our technicians follow published as free guides and videos.
Delivery walk-through
Controls, daily checks, greasing points, attachment changes and trailering, on your machine, before we leave.
First-service check-in
At 25 hours we service the machine and go over anything you have run into since delivery.
Guides & videos by model
Filter changes, track tension, coupler o-rings, cold starts. Sorted by your model in the hub above.
How-to guide4 minWhat Hydraulic Oil Does a RIPPA Mini Excavator Take?
The short answer is a good anti-wear hydraulic oil in ISO 46, or ISO 32 if you work through Ontario winters. The longer answer covers viscosity index, biodegradable options and what not to put in the tank.
Read more →
Maintenance6 minRIPPA Mini Excavator First 25-Hour Service: What to Change and Why
The first service on a new RIPPA is the most important one it will ever get. Here's what we change at 25 hours, what to look for in the old oil, and why we don't wait for 50.
Read more →
Follow the Service Centre
Service request
Book service, a field call or a warranty claim
Tell us the model, serial number, hours and what's going on. We reply with the next shop slot or a field visit, whether it looks like a warranty item, and a parts list if we can already tell what's needed.
- Any RIPPA owner welcome, not just our customers
- Photos and a short video of the problem speed things up
- Service Centre at 16-2275 Hwy 20, Thorold; field service across Niagara
- Pickup and delivery available
- Certified RIPPA technicians
- Parts shipped Canada-wide, US sourcing help
Machine down on a job? Call 289-271-6947 and ask for the Service Centre.
Outside Ontario? We still answer questions and ship parts.
